Frequently Asked Questions

Check your eligibility, then click on the Apply Now button on our website from the top menu.

Yes, all our applications go through our online portal - Fluxx. Please contact us on 0800 00 11 37 if you require assistance with applying online.

Our grants team are available to answer queries and provide assistance with your grant request. Please contact us on 0800 00 11 37. We also have regular community sessions where we are available to meet with groups throughout the region. Please see our event listings on our website and Facebook page for our next community sessions. Our grants team may contact you for further information or to arrange a meeting to discuss your grant request.

No, it’s not. Your username will be your first and last name separated by an underscore e.g. firstname_lastname. A password is created from the link sent to your email address which you provided when registering online. If you have forgotten your password, then please select the link ‘Reset or create password’ and follow the instructions. If you have forgotten your username and no longer have the original email with your details, then please contact us for assistance. If you are a contact on multiple organisations you will need to contact us on 0800 00 11 37 to change your password.

If you are applying for funding for equipment or building projects, quotes are required. Please note if your organisation is GST registered any approved grant will exclude GST.

When you login to the grantee portal, you will find an Information section at the top of the menu on the left. Select 'A Guide to the Portal' to find more details on how to use the system or contact us on 0800 00 11 37.

We recommend you read ‘How to Apply Online’ for more information about what you see when logged into the Grantee Portal. Once logged in you will land directly on the Grantee Portal page. This is where you can create and submit applications and manage your grants. We recommend you read ‘A Guide to the Portal’ in the Information section for more detailed guidelines before you begin using the system.

You will find detailed instructions on how to register yourself and your organisation in this document:

Any person that has been set up and linked as a contact for your organisation will be able to view all grant requests associated with your organisation and see the same things that you can in the Grantee Portal. When a pre-application is submitted, you will be requested to nominate a primary and secondary contact specific to that grant application. You will be able to select from all the people who are linked with the organisation in the system. Both the primary and secondary contacts will be able to edit and submit grant applications, reports and payment requests, and will receive emails from the system.

If you know your organisation is registered with Central Lakes Trust already, but you do not have login details, please contact us on 0800 00 11 37 for assistance. We will require authorisation from the primary contact or a senior member of the organisation to verify that you are a new contact.

If your organisation has not registered in our online system, please go to our website and select ‘Apply Now’ from the menu. This takes you to our Grantee Portal where you can select the ‘Organisation Registration’ button and commence the registration process. If your organisation is registered and you are a new contact for the organisation, please call us on 0800 00 11 37 and we will help register you as a new contact in the system. We will require authorisation from the primary contact or a senior member of the organisation to verify that you are a new contact.

Please contact us on 0800 00 11 37 so we can register you as the new contact in the system and link you to the organisation. We will require authorisation from a senior member of the organisation to verify that you are the new contact. We will also require the name of the staff member who is no longer with your organisation so we can archive them from the system.

In Fluxx you can view your organisations application forms in the Requests section of the menu on the left of the Portal. Here you will find: Draft-Pre-applications - Pre-application forms you are completing and have saved but not yet submitted. Draft Full applications - Full application forms you are completing and have saved but not yet submitted. Information Requested - Full application forms that have been returned to you by our Grants Team because more information is required. This may include supplying extra documentation, revising any information or clarifying any questions. You will need to re-submit your application when completed. Submitted - All Pre-application and Full application forms that you have submitted. Withdrawn or Declined - Application forms that have either been withdrawn by you, or declined by Central Lakes Trust. You can find all approved grants, both active and closed, in the Grants section of this menu.

Central Lakes Trust provides grants for community benefit. If your organisation is undertaking a project or delivering a community service, we would like to hear from other stakeholder groups that are likely to benefit. For example, if you are delivering a programme through schools, we would like to hear from the schools to understand their buy-in to the programme.

You will receive a phone call from our grants team, and an email from our system advising you of the outcome of the board decision. Your grant decision letter will be available on the Grantee Portal. From the menu on the left, under the Grants section, select Active Grants and then the grant. The approved grant details will be displayed with your decision letter available under grant documents for you to select to view/print.

It may be possible for a local group that is not registered with Charities Services to apply for a grant under the national or umbrella branch Charities registration. In this case our grants team will discuss this with you and explain the registration process that applies to this situation. We will require the national body to provide a letter authorising this arrangement.

The grants team will review the application and may contact you if more information is required. A recommendation is then made to the Trustees at the next relevant trustee meeting. You will be advised of the decision as soon as practically possible after the meeting.

You will find the details of the decision in your Grantee Portal. From the menu on the left, under the Grants section, select 'Active Grants' and then the grant. The approved grant details will be displayed with your decision letter available under grant documents for you to select to view/print.

Please contact our grants team to discuss this with us. If appropriate we can provide more time for you to complete the project. We will require an email or letter from your organisation requesting an Extension of Time.

A grant must be used for the specific purposes for which it was approved. Expenses for items that are not part of the grant purpose will be deemed ineligible. Please contact our grants team if you would like to discuss any specific expenses which may not be included in your grant.

Yes, our Terms and Conditions require you to provide accountability and financial reporting for the grant you received. We will request you to provide details on the actual project or operational expenditure (compared to the budget you provided in the application) so we can check expenditure against what was stated in the application.

Payment conditions and method vary depending on the type of grant you have. The decision letter you receive when the grant is confirmed outlines specific granting and payment conditions.

There is no GST attributable to Central Lakes Trust grants. Therefore, if your organisation is registered for GST, there is no GST component associated with Central Lakes Trust income. You are still able to claim the GST component on goods and services expenditure related to the purpose of your approved grant. Should you require more clarification regarding GST please contact your accountant or financial advisor.

For Project grants, Central Lakes Trust actions payments on invoice / proof of purchase. Therefore you will need to provide invoices which clearly show your organisations name, the invoice date, the GST component and the value of the invoice. We also accept cost centre reports from you’re accounting system displaying a list of expensed transactions. We cannot accept; statements, invoices addressed to a third party, and in most cases pro-forma invoices (except in special circumstances). For Operational and Programme grants, payment is subject to the completion of a report from the previous financial year and provision of documents including Financial Statements. For more information please review your decision letter and the Reports scheduled in the Grantee Portal.

Your organisations Financial Statements should be provided in accordance with your Trust Deed. Therefore they could be required to be; audited, reviewed or prepared.

Applications may be declined if the project or service is not charitable or if it does not meet our funding principles. Before you submit an application please review our website to ensure you meet our eligibility criteria and your project aligns with what we fund.

Reporting conditions and methods vary depending on the type of grant you received. The decision letter (confirmation of your grant) outlines specific granting and payment conditions and may also request any additional reports you need to supply.